merch, e-stores, logistics, customer service, charts

Let difyd2c manage all, or part, of your direct-to-consumer strategy. We guarantee you round the clock support from your own dedicated D2C Project Manager.

what
we do

e-commerce & tour. We can offer your audience a straight-forward, unique experience both online and at tour venues. Thanks to our 360 technology, we can sync up all your in-person & online points of sale to offer an unrivalled experience (click and collect, VIP packs, tour merch, live streams etc.)

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products. We’re always up to speed with the latest trends so we can provide products that fit your brand or image: clothing, licensing, box-sets, CDs, vinyl etc. Our workshop can also manufacture textile items in single units. So, no large minimum quantities, no up-front costs and no unsold stock to worry about. Our promise to you.

fulfillment. Your products are in good hands. We provide warehousing in safe and secure premises. Our logistics team works in lock-step with our customer service department who handle fan queries with market-leading speed & efficiency.

shipping. Shipments are carefully packed and personalized: bundles, dedicated inserts etc. We can deliver to customers anywhere in the world, managing shipments by order sequence and geolocation to ensure optimized delivery times.

customer service. We process tens of thousands of support tickets a year and enjoy a customer satisfaction score of 95%. Customer service is provided primarily via our online support center: FAQs, contact forms, order tracking & returns management. We also offer support via email and socials.

analytics. Our store dashboards allow you to access data, analyze performance with graphs and reports and integrate with your management, business intelligence and CRM software. We use this data to help you optimize your sales and retargeting campaigns (abandoned carts, YouTube, pixel, Instashop etc). By request, we can also sync your store up with chart companies (GFK, OCC etc)

We have designed a range of solutions that allow creators to build sustainable long-term D2C businesses. Our plans cater for all creative & leisure industries: artists, culture, YouTubers, influencers, fashion, TV/film, sports and gaming. Our services can be adapted to the individual needs of your brief.

how
it works